We are looking for you as Customer Success Manager (m/f/d) in Germany or the Netherlands. You will be responsible for successful customer implementations and customer retention in Data Driven Business Solutions Support pre-sales activities alongside Sales and Business Development team Develop and maintain requirements documents for CSM pre-sales customer engagements Provide pre-sales technical knowledge to address customer questions, concerns, challenges Collaborate with Sales and Marketing on development of educational materials for use in pre-sales Technical interface for internal and external technical stakeholders Conduct customer on-boarding Conduct follow up actions to achieve customer retention targets