End User Services Engineer (f/m/d)
Amsterdam (Niederlande), Ottignies-Louvain-la-Neuve (Belgien), Tübingen, Wiesbaden
Aktualität: 29.06.2024
29.06.2024, CureVac Corporate Services GmbH
Amsterdam (Niederlande), Ottignies-Louvain-la-Neuve (Belgien), Tübingen, Wiesbaden
End User Services Engineer (f/m/d)
Ihre Aufgaben:
Lead the process to understand, plan, and implement solutions for end user devices and services
Work as part of a team focused on defining and implementing technical requirements and solutions to address CureVac goals and objectives by enabling end users to work with digital products and services
Provide technical assistance and troubleshooting for end user devices, applications, and network connectivity
Develop practices and processes to efficiently install, configure, and maintain hardware, software, and peripherals for end users
Seek balance between user experience, governance, and operational efficiency to deliver high quality solutions for the company
Document and update IT processes, procedures, and knowledge base
Collaborate with senior engineers and vendors to find solutions for complex issues
Das bringen Sie mit:
University degree in computer science, information systems or related field or an equivalent qualification
Excellent communication skills, hands-on experience in customer service, and problem-solving attitude
Deep knowledge of end user services, desktop support or IT helpdesk
Expertise in Windows, Office 365, Active Directory, and Intune
Certifications such as CompTIA A+, Network+, or Microsoft 365 Certified are preferred
Ability to work independently and as part of a team
Fluency in English, intermediate German skills