Informationen zur Anzeige:
Global Support Engineer (m/f/d)
Böblingen
Aktualität: 29.06.2024
Anzeigeninhalt:
29.06.2024, Advantest Europe GmbH
Böblingen
Global Support Engineer (m/f/d)
Ihre Aufgaben:
As a Global Support Engineer, you will provide support to the customers of our products. Being the highest point of escalation you will manage the delivery of technical solutions to address the customer's needs.
You will utilize diverse skills, from strong tactical execution up to project management to solve the customers issues in a timely manner.
Recognized as the global technical support expert for Advantest Semiconductor Test Systems
Accountable for global technical escalation management
Responsible to define and measure support requirements for new Advantest product development ensuring supportability at lowest support cost
Provide subject matter expertise in defining Service and End User documentation and training for all New Product Introduction
Conduct training to propagate knowledge to all regional service organizations worldwide
Responsible for installed base product quality, reliability and compatibility
Drive continuous improvement globally in enhancing the capability or efficiency in delivering support to the end customer
Das bringen Sie mit:
Bachelor or Master degree in Mech. Engineering, Mechatronics, Electronics, Physics or related - ideally with experience as R&D, Production or Support Engineer
Structured and success-oriented problem solver
Wish: successfully managed cross functional and cross geographical projects
Required Soft Skills:
Effective communication in spoken and written English
Global teamwork skills
Process oriented, structured and analytical thought process
Can do attitude, proactive and self-disciplined
Customer focused and understanding of customer requirements and needs
Berufsfeld
Standorte